Our goal is that you are thrilled with your order! If for some reason you choose to return part or all of your please contact us at 888-436-0287 to obtain an RMA. We use an RMA so that there are no misunderstanding if you choose to return an order.
You may return new, unused items sold by GiantChessUSA within 7 days of delivery for a credit or exchange of the cost of the merchandise. There is a 20% restocking fee on all order. When returning an item, you are responsible for the shipping costs. For items that are shipped with "Free Shipping", the actual cost of our shipping and the 20% restocking fee will be deducted from any refund. Return shipping is at the customers expense.
Items should be returned in their original packaging. Most GiantChessUSA items need to be well packed during the shipment process. If you have to return an item, please take special care to make sure the item is well packed and protected.
When you contact us for an RMA number, we will provide you with the exact shipping address for your return.
We will process a refund for your items the same day we receive your items!